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What is your minimum order?

£100.00 excluding VAT and excluding any discounts (this is subject to change at our discretion)

How can i track my order?

You Can Track Your Order From Account / Login Details After Login Or Click Here And Go To The Order Details For Updated Tracking Information.

Can i downlad Invoice?

Yes You Can. Please Click Here Login And Download The PDF Invoice From Your Order Details.

What are your postage charges?

£8 to mainland UK (free for order over £200.00).

All other areas will be subject to an additional surcharge, calculated according to purchase volume and destination.

Do you sell to wholesalers and large volume buyers?

Yes we specialise in volume distribution. Please contact our Sales Department.

May I order a few items to see the quality and actual size?

Sorry we do not send out samples. We do have a cash & carry showroom based in Manchester. You are able to visit in order to view the style and quality.

Can I order below £50.00 and pay postage?

We cannot supply goods below £50.00.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.


What countries do you ship to?

We currently ship to the UK, EU, United States, Canada and Australia. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

On receipt of your delivery you will be asked to sign for your goods. Therefore any delivery addresses provided must always be occupied (unless we have agreed to deliver to a specific delivery agent).

For orders received before 12:00pm, delivery is usually: 1 to 2 working days for Mainland UK and 3-5 working days UK remote areas.

Can I get my own carriers to collect my goods?

Yes. Please contact our Customer Service Department.

What happens if I am not here when the goods arrive?

The driver will return the goods back to our warehouse. You may be charged for return postage!

Will the driver leave the goods in the back garden etc.

No the parcel must be signed for. You must provide an address where you can assure full time occupancy.

Returns and Refunds

What is return policy?

Any Goods which you believe are defective must be returned to us within 14 days of purchase (there is no need to telephone us).

For hygiene reasons we do not accept returns on worn earrings or body jewellery.

We do not send out replacements. We will send you a credit note within 2-3 weeks on receipt of your return of goods which we agree are defective through faulty workmanship.

We recommend using recorded delivery and keeping proof of postage.

Returns are sent at your own expense.

Please note - imitation jewellery will go off colour, especially metal based jewellery. Time for discolouration will depend on their use and the environment in which they are worn or stored. We are unable to credit you for goods that have discoloured.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Others Misc

Do you allow copying of the images on your website?

We can allow you to use images of our products but you are not allowed to use any images containing models (persons). Please see our full Terms & Conditions.

How can I make a bank transfer?

Goods will be dispatched on confirmation from our bank that the payment has cleared. Please quote your account number on the transfer so we can identify the payment. Our bank details for the transfer of funds are as follows:

Bank: HSBC
Address: UNIT 4 ,54 Derby Street
Manchester M8 8HF

Sort Code: 40-21-24
Account No: 33853810

Do you charge VAT to customers outside the UK?

For Sales to EU countries we will require your VAT number and your registered Company name and address, otherwise VAT will be charged at the current UK rate.

VAT will not be charged for countries outside the EU providing we have satisfactory evidence of export.

How do I use a credit note?

Credit Notes are automatically assigned by the accounts department when an order is received your payment be reduced by the credit amount.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.